Warranty

ZION GEAR provides comprehensive 1-year warranty coverage on all our products from the date of purchase. Our warranty covers manufacturing defects, material failures, and workmanship issues.

We stand behind the quality of our products and are committed to ensuring your complete satisfaction with every purchase.

Our warranty covers:

• Manufacturing defects in materials and workmanship
• Stitching and seam failures under normal use
• Hardware malfunctions (zippers, buckles, fasteners)
• Premature wear of protective padding
• Color fading or material degradation
• Structural integrity issues

Warranty period:

• All protective gear: 1 year from purchase date
• Accessories and small parts: 6 months from purchase date
• Electronic components (if applicable): 1 year from purchase date

The warranty does not cover:

• Normal wear and tear from regular use
• Damage from accidents, crashes, or impacts
• Misuse, abuse, or improper care
• Damage from extreme weather conditions
• Modifications or alterations to the product
• Damage from improper storage
• Cosmetic damage that doesn't affect functionality
• Products purchased from unauthorized dealers
• Damage caused by improper cleaning or maintenance
• Loss or theft of the product

Step 1: Contact Us

• Email us at ziongearteam@gmail.com
• Provide your order number and purchase date
• Describe the issue with photos if possible
• Include proof of purchase (receipt or order confirmation)

Step 2: Evaluation

• Our team will review your claim within 48 hours
• We may request additional information or photos
• Pre-approval will be provided for valid claims
• We'll provide return instructions if needed

Step 3: Resolution

• Send the product to our address (shipping costs covered by us for valid claims)
• We'll repair or replace the item within 7-14 business days
• Free return shipping to your address
• Full refund if repair/replacement is not possible

Premium Protection Plan:

• Extend your warranty to 2 years for just 15,000 HUF
• Covers accidental damage and wear
• Priority customer service
• Free annual product inspection
• Available for purchase within 30 days of original purchase

Professional Use Coverage:

• Special warranty for professional riders and intensive use
• Enhanced coverage for commercial applications
• Faster replacement service (3-5 business days)
• Contact us for custom plans and pricing
• Available for bulk orders and corporate clients