Frequently Asked Questions and Answers
Standard shipping takes 1-3 business days within Hungary. Express shipping is available for 1-2 business days delivery.
Shipping costs range from 1,490-5,899 HUF depending on the method and package size. Free shipping is available on orders over 30,000 HUF within Hungary.
We offer Standard Shipping (1-3 business days), Express Shipping (1-2 business days), and Pickup Point delivery with over 2000 locations nationwide.
Yes! After your order is shipped, we'll send you a tracking number via email that you can use to track your package on the carrier's website.
Each product page includes a detailed size chart. We recommend measuring yourself and comparing the values with our chart. If you're unsure, please contact us - we're happy to help!
Our products are made from premium materials: breathable mesh, impact-resistant EVA foam, carbon fiber inserts, and durable polyester fabrics. All materials are CE certified.
We provide a 2-year warranty on all products for manufacturing defects. The warranty does not cover normal wear and tear or misuse.
We offer a 14-day return policy for unused items in original condition. Items must be returned with original packaging, tags, and all accessories included.
Yes! We offer a 30-day return policy. The product must be unused and in its original packaging. We cover return shipping costs if the product is defective or not as ordered.
Contact our customer service with your order number and reason for return. You'll receive an RMA number and return instructions. Pack the item securely and send it to the provided address.
Email us at info@ziongear.com or call our customer service. We'll send you a return label and instructions.
For defective products, we cover return shipping costs. For returns due to change of mind, the customer pays return shipping. Original shipping costs are not refunded except for defective items.
Refunds are processed within 2-3 business days after we receive the returned item. Bank card refunds take 3-5 business days, while bank transfers take 1-2 business days.
Yes, size and color exchanges are free within 14 days for items in stock. If there's a price difference, you'll either pay the difference or receive a refund.
Orders can be modified or cancelled within 1 hour of placement. After processing begins (1-2 business days), modifications are not possible.
We offer limited customization options for certain products. Contact our customer service for specific customization requests and availability.
Click on "Sign Up" in the top right corner and fill out the registration form with your email and password. You can also register during checkout.
No, but we recommend it! As a registered user, you can track your orders, shop faster, and be the first to know about sales and new products.
Click on "Forgot Password" on the login page and enter your email. You'll receive instructions to reset your password. If you don't receive the email, please contact our customer service.
You can reach us via email at ziongearteam@gmail.com (response within 24 hours), phone at +36 70 367 1222 or +36 70 293 5670, or through our Instagram @zion_gear.
Currently, we operate as an online-only store. However, you can pick up your orders at over 2000 pickup points nationwide for added convenience.
We accept major credit cards, bank transfers, and online payment methods. All transactions are secure and encrypted for your safety.
You can reach us via email (info@ziongear.com), phone (+36 1 234 5678) Monday to Friday 9:00-17:00, or through the chat function on our website.